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"Most CIOs and IT leaders consider ITIL to be the de facto best-practice guidance for IT service management"

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"The work we’ve done over the past few years has really helped us to improve the quality of service provision to our customers; this is evidenced by recently gaining the Service Desk Institute certification at 3-star level."

Sharon Mossman, Service Process Manager; Newcastle University

"All new hires to LPIS are given ITIL Foundation training and sit their certificate exam within their first year of service. This training ensures that we all speak the same language and know the theory of the framework we have adopted."

Sandra Duigenan, Service Delivery Manager; LeasePlan Information Services

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